Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. Accepting this is the first step toward playing safely and staying in control of your experience.

1win encourages every player to approach betting with a clear mindset and defined boundaries. The platform provides practical tools to help you manage your activity and protect your financial and emotional wellbeing.

Key Principles to Follow

• Set a budget before you play. Decide in advance how much you are prepared to spend, and do not exceed that amount.
• Treat gambling as entertainment. It is a leisure activity, not a reliable source of income.
• Keep track of time spent. Prolonged sessions can affect judgment and increase risk.
• Never chase losses. Attempting to recover lost funds by continuing to bet often leads to greater financial harm.
• Avoid gambling under emotional stress. Decisions made during difficult emotional states are rarely sound ones.
• Use available control tools. Deposit limits, session reminders, and self-exclusion options are available on the platform to support responsible play.
• Stay informed. Learning about the risks associated with gambling helps you make better decisions.

These principles are designed to help you enjoy the experience without compromising your financial stability or personal wellbeing.

Gambling addiction is a serious condition that can develop gradually and affect anyone. Being aware of the warning signs is an important step toward addressing the issue early.

Common Indicators of a Gambling Problem

• Spending more money on gambling than originally planned, on a regular basis
• Feeling a persistent urge to bet more frequently or at higher stakes
• Continuing to gamble despite repeated financial losses
• Attempting to recover lost money by placing additional bets
• Neglecting personal responsibilities, work, or relationships due to gambling activity
• Feeling restless, anxious, or irritable when unable to gamble
• Lying to family members, friends, or colleagues about the extent of gambling activity
• Borrowing money or selling personal belongings to fund gambling
• Using gambling as a way to escape stress, anxiety, or emotional difficulties
• Repeated unsuccessful attempts to reduce or stop gambling on your own

If any of these patterns are present in your behaviour, it is advisable to seek support. Addiction is a recognised medical condition, and professional help is available.

Addressing a gambling problem requires deliberate action and consistent effort. 1win supports players in taking proactive steps to protect their wellbeing and regain control.

Practical Recommendations

• Use deposit limits. Set daily, weekly, or monthly deposit caps directly in your account settings to help control spending.
• Activate session time reminders. Regular alerts help you stay aware of how long you have been playing.
• Request a self-exclusion period. If you need a break, the platform allows you to temporarily or permanently restrict access to your account.
• Limit access to funds. Avoid keeping large sums available specifically for gambling purposes.
• Reach out to a trusted person. Sharing your concerns with a friend or family member provides accountability and emotional support.
• Seek professional counselling. Licensed therapists and addiction specialists can provide structured guidance and treatment options.
• Contact a helpline. Confidential support services are available for people experiencing gambling-related difficulties.
• Identify personal triggers. Learn to recognise the situations, emotions, or environments that lead to problematic gambling behaviour.
• Replace gambling with other activities. Engaging in hobbies, exercise, or social activities can reduce reliance on gambling as a coping mechanism.
• Contact our support team. The 1win support team can assist with applying protective tools to your account at any time.

Several organisations offer confidential and professional support for individuals affected by gambling addiction in the Philippines. Reaching out to these services is a positive and courageous step.

Support Organisations in the Philippines

• Philippine Amusement and Gaming Corporation (PAGCOR)
  The national regulatory body for gambling in the Philippines. Provides information on responsible gaming policies and player protection.
  Website: www.pagcor.ph
• In Touch Community Services
  Provides mental health support and counselling services, including assistance for individuals with behavioural addictions.
  Hotline: +63 2 8893-7603
  Website: www.intouch.org.ph
• Gamblers Anonymous Philippines
  A peer support fellowship for people who wish to stop gambling. Meetings are held regularly and are open to anyone seeking help.
  Website: www.gamblersanonymous.org
• National Center for Mental Health (NCMH)
  A government facility offering psychiatric and psychological services, including support for compulsive behaviours.
  Crisis Hotline: 1553
  Website: www.ncmh.gov.ph
• DOH Mental Health Helpline
  Operated by the Philippine Department of Health. Provides free and confidential mental health support to the public.
  Hotline: 0917-899-8727 (USAP)

If you are experiencing difficulties related to gambling, the 1win support team is available to assist you. Our team can help apply protective measures to your account, guide you through available tools, and connect you with appropriate resources.

Ways to Contact 1win Support in the Philippines

• Live Chat: Available directly on the 1win website and mobile app, 24 hours a day, 7 days a week
• Email: Send a detailed message to the official support address listed in the Help section of the platform
• Online Help Centre: Browse the FAQ and self-help articles available on the 1win website for guidance on account controls and responsible gaming tools

All communications regarding responsible gaming are handled with full confidentiality and without judgment.