1win Rules and Regulations in Philippines

These general terms constitute a legally binding agreement between you and 1win. By completing the registration process and accessing any services offered on the platform, you confirm that you have read these terms in full and agree to abide by them.

Eligibility and User Requirements

To use the platform and place bets, you must meet the following conditions:

• You must be at least 21 years of age, in accordance with Philippine law governing online gambling.
• You must be a natural person and not acting on behalf of a third party.
• You must not be a resident of a jurisdiction where access to online betting services is prohibited.
• Only one account per person is allowed. Duplicate accounts are subject to immediate closure.
• Accounts may not be opened or operated by individuals employed by or affiliated with 1win.

Modifications to Terms

1win reserves the legal right to amend, update, or replace any part of these terms and conditions at any time. Users will be notified of material changes through the platform or via registered contact details. Continued use of the platform following any update constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.

Proper Platform Use

You agree to use the platform solely for lawful personal entertainment purposes. The following are strictly prohibited:

• Using automated tools, bots, or scripts to interact with the platform.
• Exploiting technical errors or system vulnerabilities for financial gain.
• Colluding with other users to manipulate the outcomes of bets or events.
• Using the platform for any commercial purpose not expressly authorized by 1win.

Content and Intellectual Property

All content on the 1win platform, including graphics, text, software, odds data, and brand assets, is the exclusive property of 1win and is protected under applicable intellectual property laws. You may not reproduce, distribute, or commercially exploit any platform content without prior written authorization.

Limitation of Liability

1win shall not be held liable for losses arising from:

• Service interruptions caused by technical failures, maintenance, or force majeure events.
• Incorrect information submitted by the user during registration or transactions.
• Unauthorized access to a user account due to the user’s failure to maintain account security.

In all cases, 1win’s aggregate liability to any individual user shall not exceed the total amount deposited by that user during the period in dispute.

All bets placed on the 1win platform are subject to the following regulations. These rules apply to all sports betting, casino games, and any other betting services available to users in the Philippines.

Eligibility to Place Bets

To place a bet, you must:

• Have a verified and active account in good standing.
• Have sufficient funds in your account balance to cover the stake.
• Be at least 21 years of age, as required under Philippine gambling regulations.
• Not be subject to any account restrictions or self-exclusion measures.

Bet Acceptance

• All bets are accepted at the odds available at the time the bet is confirmed.
• 1win reserves the right to decline or limit any bet at its sole discretion, including bets that appear to exploit pricing errors or system anomalies.
• Bets are only considered valid once a confirmation is issued by the platform. Pending bets that have not been confirmed are not binding.
• In the event of a technical error during bet placement, 1win will review the transaction and may void the bet if the error materially affected the outcome.

Betting Limits

Maximum payout limits may also apply per event or market. These are displayed on the platform at the time of bet placement.

Calculation of Wins and Losses

• Winnings are calculated by multiplying the confirmed stake by the confirmed odds at the time of bet acceptance.
• All bets are settled in accordance with the official results of the relevant sporting event or game outcome, as determined by the recognized governing body.
• In the case of disputes over results, 1win may delay settlement until the outcome is officially confirmed.
• If an event is cancelled or abandoned and cannot be replayed within a specified period, bets on that event will generally be voided and stakes returned.

Betting Restrictions

1win reserves the right to impose additional restrictions on specific accounts, markets, or events. These restrictions may include:

• Reduced maximum stake limits for certain users or bet types.
• Suspension of betting on specific events pending result verification.
• Restrictions on the use of bonuses for certain bet types or markets.

Cancellation Policy

• Once a bet has been confirmed and accepted, it cannot be cancelled by the user unless the platform explicitly provides a cash-out or cancellation option for that event.
• 1win may cancel a bet if it was accepted in error, if odds were incorrectly displayed, or if there is evidence of fraudulent activity in relation to that bet.
• Cancelled bets will have the original stake returned to the user’s account balance.

All financial transactions on the 1win platform are governed by these payment rules. Users in the Philippines must comply with all applicable requirements when depositing funds or requesting withdrawals.

Deposits

To fund your account, the following rules apply:

• Deposits must be made from a payment method registered in your own name. Third-party deposits are not permitted.
• The minimum deposit amount is PHP 100.
• Deposits are generally credited to the account balance within minutes, depending on the selected payment method.
• 1win does not charge deposit fees; however, your payment provider may apply its own transaction charges.

Available Deposit Methods

Withdrawals

Withdrawal requests are subject to the following conditions:

• The minimum withdrawal amount is PHP 500.
• Withdrawals must be directed to the same payment method used for the deposit, where technically possible. If this is not possible, additional verification may be required.
• Withdrawals will only be processed to accounts verified as belonging to the registered user.
• All active bonuses must meet their wagering requirements before a withdrawal can be processed.

Withdrawal Processing Timeframes

Identity Verification (KYC)

Before processing withdrawal requests, 1win may require users to complete identity verification. This process is carried out in accordance with Know Your Customer (KYC) standards and may include the submission of:

• A valid government-issued photo identification document (e.g., passport, national ID, or driver’s license).
• Proof of address issued within the last three months.
• Proof of ownership of the payment method used.

Failure to provide requested documentation within the specified timeframe may result in a delay or cancellation of the withdrawal request.

Transaction Restrictions

• Transactions associated with suspicious activity may be placed on hold pending investigation.
• 1win reserves the right to reverse deposits and block withdrawals if there is a reasonable basis to suspect fraudulent activity, money laundering, or a breach of these terms.
• Users may not use gambling winnings as a mechanism to facilitate currency conversion or transfers unrelated to legitimate gameplay.

Cancellation of Transactions

• Deposits that have been credited to the account balance cannot be reversed by the user.
• Withdrawal requests that have not yet been processed may be cancelled by the user through the platform. Once processed, cancellation is not possible.

1win is committed to promoting a safe and responsible betting environment for all users in the Philippines. Gambling is intended to be a form of entertainment, and the platform provides a range of tools to help users maintain control over their betting activity.

Self-Management Tools

The following tools are available to all registered users directly through the account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Bet Limits: Restrict the maximum amount you are allowed to stake per bet or per session.
• Loss Limits: Define a maximum amount you are willing to lose within a specified period.
• Session Time Limits: Set reminders or automatic disconnections after a defined period of play.
• Self-Exclusion: Request a temporary or permanent suspension of your account. During the exclusion period, access to all betting services will be restricted.
• Reality Check Notifications: Receive periodic alerts about the duration and activity of your current session.

To activate any of these tools, visit the Responsible Gambling section in your account dashboard. Once a limit is set, any request to reduce it takes effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period.

Recognizing Problem Gambling

You may be experiencing a gambling-related problem if you notice any of the following:

• Difficulty stopping or reducing betting activity.
• Gambling with funds needed for essential expenses.
• Concealing gambling activity from family or friends.
• Borrowing money or selling assets to fund betting.
• Continued betting in an attempt to recover previous losses.

Support Resources

If you or someone you know requires assistance, the following organizations provide free and confidential support:

• Philippine Amusement and Gaming Corporation (PAGCOR): The primary regulatory body overseeing gambling in the Philippines. PAGCOR promotes responsible gambling and provides guidance on available support services.
• National Council on Problem Gambling (NCPG): Offers counseling and referral services for individuals affected by gambling-related issues.
• In Touch Community Services: Provides mental health support and counseling services accessible via phone or online.

1win encourages any user who feels their gambling habits are becoming harmful to make use of the self-exclusion tool and seek professional support without delay.

Minor Protection

Access to the platform is strictly prohibited for individuals under 21 years of age. 1win applies age verification procedures during and after registration to enforce this requirement. If there is reason to believe that a minor has accessed the platform, the account will be immediately suspended and all funds reviewed in accordance with applicable legal obligations.

1win operates in full compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations applicable in its licensed jurisdictions. The platform has implemented a comprehensive set of procedures to detect, prevent, and report financial crime.

Legal Obligations

1win is legally obligated to:

• Verify the identity of all users before processing financial transactions above defined thresholds.
• Monitor all deposits, withdrawals, and in-platform activity for signs of suspicious behavior.
• Report any transactions or patterns that may indicate money laundering or terrorism financing to the relevant authorities.
• Retain transaction records in accordance with applicable data retention laws.

Know Your Customer (KYC) Procedures

As part of AML compliance, all users are subject to KYC verification. This process may be triggered at registration or at any point during the account lifecycle, particularly before significant withdrawals. KYC verification requires:

• Submission of a valid government-issued photo identification.
• Proof of current residential address.
• Documentation confirming the source of funds, where required by law or internal risk assessment.

Accounts that do not pass KYC verification will be restricted from processing withdrawals until the verification is successfully completed.

Transaction Monitoring

The platform uses automated systems to monitor all account activity in real time. Monitoring includes:

• Detection of unusually large or frequent transactions.
• Identification of structured transactions designed to avoid reporting thresholds.
• Analysis of deposit and withdrawal patterns inconsistent with stated user profiles.
• Flagging of activity involving high-risk jurisdictions or payment methods.

Suspicious Activity Detection

Suspicious activity indicators include, but are not limited to:

• Deposits followed immediately by withdrawal requests with minimal or no betting activity.
• Use of multiple payment methods across multiple accounts linked to the same individual.
• Transactions originating from or directed to sanctioned countries or flagged entities.
• Inconsistencies between stated income and the volume of funds transacted.

Consequences of Policy Violations

If 1win identifies activity that violates AML or CTF policies, the following actions may be taken:

• Temporary suspension of the account pending investigation.
• Freezing of account funds until the matter is resolved or referred to the relevant authorities.
• Permanent closure of the account without the return of funds if criminal activity is confirmed.
• Mandatory disclosure of user information and transaction records to regulatory bodies or law enforcement agencies as required by law.

Users are reminded that attempting to use the platform for money laundering or any other financial crime is a criminal offense under Philippine law and will be treated accordingly.

1win is committed to protecting the personal data of all users in the Philippines in accordance with applicable data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.

Personal Data Collected

During registration and throughout your use of the platform, the following categories of personal data may be collected:

• Identity Information: Full name, date of birth, nationality, and government-issued identification numbers.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Payment method details, transaction history, and account balance records.
• Technical Data: IP address, device type, browser information, and platform usage logs.
• Verification Documents: Copies of documents submitted as part of KYC procedures.

How Personal Data Is Used

The personal data collected is used for the following purposes:

• Account creation, management, and verification.
• Processing deposits, withdrawals, and all related financial transactions.
• Compliance with legal and regulatory obligations, including AML and KYC requirements.
• Fraud prevention and platform security monitoring.
• Communication of account updates, policy changes, and service-related notifications.
• Improvement of platform services and user experience analysis.

Data Sharing

1win does not sell personal data to third parties. Data may be shared with:

• Payment processors and financial institutions involved in transaction handling.
• Regulatory and law enforcement authorities when required by law.
• Third-party service providers operating under binding data processing agreements.

Data Retention

Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, and in any case for the minimum period required by applicable law. Financial and identity records are typically retained for a minimum of five years following account closure.

Your Rights as a Data Subject

As a user in the Philippines, you have the following rights under the Data Privacy Act:

• Right to Access: Request a copy of the personal data held about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of personal data where there is no legal basis for its continued retention.
• Right to Data Portability: Receive your personal data in a structured, commonly used format.
• Right to Object: Object to the processing of your personal data for specific purposes.

To exercise any of these rights, contact the 1win Data Protection Officer through the official support channels listed on the platform.

Cookies

The platform uses cookies and similar tracking technologies to improve functionality and analyze usage patterns. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect platform performance.

1win maintains a comprehensive security framework designed to protect the platform, all user accounts, and every financial transaction processed through its systems. The following measures are in place to safeguard your data and funds at all times.

Data Encryption

All data transmitted between your device and the 1win platform is protected using Transport Layer Security (TLS) encryption with a minimum of 256-bit encryption standards. This ensures that sensitive information, including login credentials, personal details, and payment data, cannot be intercepted during transmission.

Stored data is also subject to encryption protocols, ensuring that information held on the platform’s servers is protected from unauthorized access.

Two-Factor Authentication (2FA)

Users are strongly encouraged to enable two-factor authentication on their accounts. When activated, 2FA requires a secondary verification step at login, in addition to the standard password. Verification methods include:

• One-time password (OTP) sent via SMS to the registered mobile number.
• Authentication via a registered email address.
• Third-party authenticator application support.

Enabling 2FA significantly reduces the risk of unauthorized account access, including in cases where login credentials have been compromised.

Continuous Activity Monitoring

The platform operates continuous monitoring systems that track account activity and transaction behavior. These systems are configured to:

• Detect and flag login attempts from unrecognized devices or locations.
• Identify unusual transaction patterns that may indicate unauthorized account use.
• Automatically suspend account access in the event of suspected compromise, pending user verification.
• Generate security alerts sent to the user’s registered contact details when high-risk activity is detected.

Account Security Responsibilities

In addition to the protections provided by the platform, users are responsible for maintaining the security of their own accounts. You are required to:

• Use a strong and unique password not used on any other platform.
• Refrain from sharing your login credentials with any third party.
• Log out of your account after each session, particularly when using shared or public devices.
• Report any suspected unauthorized access to the support team immediately.

Organizational Security Measures

Beyond technical controls, 1win enforces internal security policies that include:

• Restricted access to user data on a need-to-know basis among internal personnel.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Staff training on data protection and information security obligations.
• Incident response procedures to address and contain any confirmed security breach promptly.

For any security-related concerns or to report a suspected breach, contact the 1win support team through the official channels available on the platform.